Headline: Swansea.com Stadium | £12.71 per hour (plus 12.07% rolled-up holiday pay) | casual matchday hours, including evenings and weekends
Closing date: Friday 13 November 2026 (deadline stated on Swansea City AFC Foundation's LinkedIn post of 2 November 2026; the Foundation's applicant tracking listing itself does not show a closing date)
Remote: No - matchday role at the Swansea.com Stadium
About the Organisation
Swansea City AFC Foundation is the official charity of Swansea City AFC. The Family Fan Zone in the South stand at the Swansea.com Stadium forms an important part of the matchday experience for children, young people and families attending Swansea City AFC home fixtures.
About the Role
As a Family Fan Zone Team Member, you will help create a welcoming, safe and engaging environment by facilitating activities, interacting with supporters and supporting the smooth operation of the Family Fan Zone. You will play a key role in ensuring visitors receive an enjoyable and positive experience while representing the values of both Swansea City AFC Foundation and Swansea City AFC.
What You'll Do
- Welcome and engage with children, young people, families and supporters attending the Family Fan Zone
- Assist with the set-up, operation and pack-down of the Family Fan Zone before and after fixtures
- Facilitate and supervise games, activities and engagement opportunities in a safe and inclusive manner
- Provide a high standard of customer service and create a positive experience for all visitors
- Promote a friendly, family-focused atmosphere and encourage participation in activities
- Ensure all activities are delivered safely and in accordance with health and safety procedures
- Report any safeguarding, welfare, behavioural or health and safety concerns promptly to the appropriate supervisor
- Work collaboratively with colleagues, volunteers and wider matchday staff
- Act as an ambassador for Swansea City AFC Foundation and Swansea City AFC at all times
What They're Looking For
Essential: excellent customer service skills; confident communicating with children and families; friendly, enthusiastic and approachable manner; reliable and punctual; ability to work evenings and weekends for Swansea City AFC home matchdays.
Desirable: experience working with children or young people; experience in hospitality, customer service, events or sports environments; knowledge of Swansea City AFC.
Practical Details
- Salary: £12.71 per hour, plus 12.07% rolled-up holiday pay
- Contract: casual
- Hours: casual matchday hours, including evenings and weekends; shifts typically begin 120 minutes before kick-off and end at full time, varying with the matchday schedule
- Location: Swansea.com Stadium (Family Fan Zone, South stand), Swansea
- Reports to: Family Fan Zone Supervisor (Operations department)
- Kit: Swansea City AFC branded kit provided, to be worn on duty
- Safeguarding: appropriate safeguarding training required; an enhanced DBS check and other pre-employment screening may apply
- Note: there will be opportunity to watch games when not actively working in the fan zone, but this is not guaranteed
How to Apply
Apply through Swansea City AFC Foundation's online application portal: https://portal.evalu-8.com/public/ats_post?id=Mk1uQUdLbTBxd1JqWVQwd1lkRjZuUT09&org_id=Kzl5QTM4WkJid0dQMitsZlVjbXErQT09&referral_source=0
Applications close Friday 13 November 2026 (per the Foundation's LinkedIn announcement).
Apply for this role →
Closing date: Friday 13 November 2026 (deadline stated on Swansea City AFC Foundation's LinkedIn post of 2 November 2026; the Foundation's applicant tracking listing itself does not show a closing date)
Remote: No - matchday role at the Swansea.com Stadium
About the Organisation
Swansea City AFC Foundation is the official charity of Swansea City AFC. The Family Fan Zone in the South stand at the Swansea.com Stadium forms an important part of the matchday experience for children, young people and families attending Swansea City AFC home fixtures.
About the Role
As a Family Fan Zone Team Member, you will help create a welcoming, safe and engaging environment by facilitating activities, interacting with supporters and supporting the smooth operation of the Family Fan Zone. You will play a key role in ensuring visitors receive an enjoyable and positive experience while representing the values of both Swansea City AFC Foundation and Swansea City AFC.
What You'll Do
- Welcome and engage with children, young people, families and supporters attending the Family Fan Zone
- Assist with the set-up, operation and pack-down of the Family Fan Zone before and after fixtures
- Facilitate and supervise games, activities and engagement opportunities in a safe and inclusive manner
- Provide a high standard of customer service and create a positive experience for all visitors
- Promote a friendly, family-focused atmosphere and encourage participation in activities
- Ensure all activities are delivered safely and in accordance with health and safety procedures
- Report any safeguarding, welfare, behavioural or health and safety concerns promptly to the appropriate supervisor
- Work collaboratively with colleagues, volunteers and wider matchday staff
- Act as an ambassador for Swansea City AFC Foundation and Swansea City AFC at all times
What They're Looking For
Essential: excellent customer service skills; confident communicating with children and families; friendly, enthusiastic and approachable manner; reliable and punctual; ability to work evenings and weekends for Swansea City AFC home matchdays.
Desirable: experience working with children or young people; experience in hospitality, customer service, events or sports environments; knowledge of Swansea City AFC.
Practical Details
- Salary: £12.71 per hour, plus 12.07% rolled-up holiday pay
- Contract: casual
- Hours: casual matchday hours, including evenings and weekends; shifts typically begin 120 minutes before kick-off and end at full time, varying with the matchday schedule
- Location: Swansea.com Stadium (Family Fan Zone, South stand), Swansea
- Reports to: Family Fan Zone Supervisor (Operations department)
- Kit: Swansea City AFC branded kit provided, to be worn on duty
- Safeguarding: appropriate safeguarding training required; an enhanced DBS check and other pre-employment screening may apply
- Note: there will be opportunity to watch games when not actively working in the fan zone, but this is not guaranteed
How to Apply
Apply through Swansea City AFC Foundation's online application portal: https://portal.evalu-8.com/public/ats_post?id=Mk1uQUdLbTBxd1JqWVQwd1lkRjZuUT09&org_id=Kzl5QTM4WkJid0dQMitsZlVjbXErQT09&referral_source=0
Applications close Friday 13 November 2026 (per the Foundation's LinkedIn announcement).